Abstract

While IP-based telephony has introduced previously unimaginable flexibility, telephony and related applications, conversely, can now be adversely affected if IP data network outages occur to which the telephony system cannot properly respond.

Avaya built a comprehensive, multi-location Enterprise “microcosm” in the company’s Doral, FL, Customer Solutions Lab facilitiy and commissioned The Tolly Group to conduct a detailed examination of the Avaya MultiVantage solution “in action” and provide an analysis of the results and their implications for Enterprise customers.

Tolly Group tests proved that even in the most massive failure imaginable, the Avaya MultiVantage telephony anchored by Communications Manager 3.0 automatically and without any human intervention re-established a unified (i.e. 5-digit dial) corporate telephony system utilizing all of the resources in the locations that remained online. Tests demonstrated the unique survivability capabilities thatAvaya can bring to IP networks.