Abstract

Unified Communication as a Service, UCaaS for short, has taken the world by storm of late. The Covid crisis necessitated remote working and remote working fueled UCaaS adoption. Assuring the quality of end-user experience (EUE) for VoIP and other UCaaS applications is an essential requirement. Understanding how VoIP apps behave under varying network conditions is a prerequisite for providing good EUE. Opale Systems’ MultiDSLA Voice Quality Test System provides voice generation and measurement capabilities.

Opale Systems commissioned Tolly to evaluate the voice quality testing capabilities of its MultiDSLA solution.

Tolly tests confirmed the need for benchmarking UCaaS/VoIP applications showing that different VoIP solutions respond differently to network impairments such as packet loss and deliver different levels of EUE.

Tolly found the Opale Systems MultiDSLA easy to set up and run. The system automatically analyzed voice quality by comparing the original audio with the received audio and produced empirical voice quality scores.

For more information on the Opale Systems MultiDSLA please visit Teraquant's Web site.